The following article presents everything you need to know about what the Xfinity blinking orange light means, its causes, and tips and tricks to fix it.
Xfinity routers have an array of built in indicator lights that indicate the status of the device. For example, an uninterrupted white light indicated that your router is on, while a steady red light indicates your device has no internet connection.
Occasionally, your Xfinity router might start displaying an orange light that keeps blinking. Sometimes, it goes away on its own, and your services are restored as normal. Other times, the light might keep blinking for long periods of time, making it a nuisance as your internet services are hindered.
Xfinity is no stranger to technical issues, and one that has recently been making the rounds on the internet is the blinking orange light that indicates your inability to connect to the internet. But don’t worry, there are a few tips and tricks you can try before contacting tech support.
What does the Xfinity Blinking Orange light mean? What are the reasons for this and how to fix it? Read on to find out the solution, meaning and quick fixes to restore your Xfinity router back to normal.
Let’s get started.
What does the Xfinity Blinking Orange Light Mean?
When you see a blinking orange light on your Xfinity router, it usually indicates an ongoing firmware update on your device. This update is usually done within 15 minutes, after which your internet services are restored.
Firmware is a type of software that assists hardware in functioning and communicating with other devices. Your router is pre-loaded with specific firmware, but Comcast will occasionally change and upgrade the firmware they use. Because the router is linked to the internet, these updates can be delivered to you without interfering with or requiring your permission.
But on some occasions, the blinking light keeps going on for a long period of time. If the light stays for a long time, it could indicate that the XFINITY network is down. There are a few ways to check on this, which you should do as part of the troubleshooting process before resetting or disconnecting the router.
If you don’t know what to do when your Xfinity router blinks orange and you have no internet connection, it can be a frustrating experience. Fortunately, I have a few tried-and-true tips for troubleshooting and resolving this problem.
Tips to fix Xfinity blinking orange light
Here is a list of some easy troubleshooting fixes that you can try to fix the blinking orange light on your Xfinity router:
Reset your Xfinity router:
If your Xfinity router continues to display the blinking orange light for more than 15 minutes, you can try resetting your device to fix the problem.
Some Xfinity devices have a separate reset button. If yours has one, all you need to is:
Step 1: Locate the reset button after disconnecting all devices connected to the router. It should be somewhere at the back of your device.
Step 2: Press and hold the reset button for a few seconds with the help of a pin or sharp object.
Step 3: Wait for a few minutes before turning all your connected devices on and check the status.
In case your router does not have a separate reset button, follow these steps to reset your Xfinity device:
Step 1: Turn off all the devices connected to your Xfinity router and unplug the power cable of your router.
Step 2: Wait for a minimum of 60 seconds before plugging your device’s power cable back in.
Step 3: Wait for 10 minutes for the router to reinitialize after which you can check the status once again, to see if your internet has been restored.
Check your cables for loose connections along with the splitter:
Sometimes just a loose cable might be causing your Xfinity router to display a blinking orange light. Check all the cables connected to your router to see if they are securely fastened in place.
Extreme kinks, cuts or abrasions on the cables could also be a cause of the problem. In case you find your cables damaged, replace them to check if the problem still persists.
You also need to check your splitter, The splitter is a tiny device that allows you to distribute internet signals to other devices such as your TV and modem. The splitter is a common failure point that many people tend to overlook. If the spitter is damaged or is not functioning properly, your router will start displaying the blinking orange light due to loss of internet connection.
Remove your splitter to check whether it’s not the source of the problem. If the light still doesn’t change back to green after some time, try these other fixes.
Use an ethernet cable:
Your wireless connection may be experiencing problems, causing your router to incorrectly disconnect from the network and blink orange. If this is the case, connecting to your router via Ethernet cable may help you resolve the problem. Most Xfinity routers include an Ethernet cable, so you won’t need to purchase one separately.
Remove all of the wires from your Xfinity device and connect your router to the modem using an ethernet cable. After that, you can reconnect the wires you previously disconnected. Assume that both devices have been successfully powered on, and the blinking orange light should be a distant memory.
Verify minimum system requirements:
If you have just purchased your device and it is displaying the blinking orange light after the set up, check and ensure that your equipment/operating system is compatible with the minimum system requirements.
While all Xfinity devices have different minimum system requirements, the most basic ones for all of them include:
- Operating System – Mainstream Microsoft- or Apple-supported OS
- Ethernet – Cat5e or Cat6 Ethernet cable
- CPU/Processor – Quad-Core Intel Core i5
- Browser – Chrome, Firefox, Safari, or Internet Explorer
If you find that your equipment does not meet the minimum requirements, you will need to upgrade it for the device to start functioning normally.
Check For an Outage With Comcast
As long as you can access the website, you have one of the simplest ways to determine whether Comcast is down.
Step 1: Access your Comcast account. Once inside, select Support from the toolbar at the top.
Scroll down and select View Status Center. You should check to see if your connection is working or if a service problem has been detected. However, you should still proceed to the next step to see if anything near you has been reported. Sometimes your address isn’t tagged because no one has reported a problem.
Step 3: Select View Outage Map from the drop-down menu. Check the map to see if anything near you is marked.
If your services aren’t working, scroll down and click to chat with an XFINITY assistant. They may be able to assist you in troubleshooting or answering questions if necessary.
Contact tech support:
If none of the above solutions appear to work, consider contacting Xfinity Customer Support for further assistance.
Xfinity Customer Service representatives are available 24 hours a day, seven days a week via phone and live chat. If there are any service interruptions in your area, the customer service representative will check and confirm. They will also walk you through the steps of correctly configuring your Xfinity Route
Xfinity provides 24/7 virtual chat support, which can be helpful depending on who you speak with and the nature of your problem. I would recommend contacting a local Xfinity office and setting up a meeting to discuss your problem, or looking for their customer service hours and seeking answers there.
If necessary, the company may dispatch a technician to your home or office to troubleshoot and repair the problem.
If the technician finds your device has malfunctioned beyond repair, there is nothing else you can do, except purchase a new one. If your device has broken down way too soon, you might be able to get it replaced through the warranty.
There are several reasons why your Xfinity router might start displaying a blinking orange light. One of the most common reasons is that the device is installing a firmware update. In that case, you will need to wait for a minimum of 15 minutes before your services are restored back to normal. In case your device keeps displaying a blinking orange light for long periods of time, you can try some quick troubleshooting fixes like:
- Resetting your Xfinity router
- Checking for loose cables
- Checking for a splitter malfunction
- Checking for a service outage
- Trying an ethernet cable
- Verifying minimum system requirements of you have recently purchased your device
- Contacting Xfinity customer support to resolve the issue.
If none of the above mentioned troubleshooting methods work for you, there might be something with your Xfinity router itself. In that case, you will need to purchase a new one to restore your services back to normal.
I hope you found this article useful.