The following article covers all the information you need regarding Optimum Internet Plans for Existing Customers.
Optimum is an American service provider with locations in Arizona, Arkansas, California, Connecticut, Idaho, and Virginia, among others. Optimum is a Fortune 500 telecommunications company and the fourth largest cable provider in the United States. Altice USA, a separate company from Altice, owns and operates the brand.
Read on to find out more about Optimum internet plans for existing customers.
Optimum Internet Plans for Existing Customers
Did you know that existing Optimum customers can get plans that save them 22% on their monthly bills? However, these plans are not advertised online, and the only way to apply for them is to contact customer service and negotiate a discount.
You must also know what to say and who to call in order to get the best deal possible rather than just a one-time credit from an irritated agent. Optimum has existing customer promotions that, according to data, can save you $31.76 per month, or 22% off your monthly bill.
These monthly promotions range in price from $10 to $91.05 per month.
The majority of these promotions are permanent or for a period of 12 months, though Optimum occasionally offers temporary 2 to 3 month discounts. This is based on our longitudinal study of hundreds of Optimum bills over the last few years.
But first, let’s look at the plans offered by Optimum Internet.
Plans Offered by Optimum Internet
Optimum Internet offers the following plans:
Optimum Internet has ownership over Altice One, a home entertainment platform through which it provides television services to the customers. The company provides cable TV in three categories. They are:
- Core: 220+ Channels
- Select: 340+ Channels (includes Starz Encore)
- Premier: 420+ Channels (includes HBO, Showtime, and Starz)
Optimum services provide the best internet services and connection plans with speeds up to 940 Mbps (Megabits per second). It offers two types of internet service: Optimum fiber and Optimum internet. If you have Optimum Fibre coverage, you will be able to access its best internet plans, which have download speeds of more than 5,000 Mbps. Fibre internet provides the same download and upload speeds as Optimum Internet. Currently, Optimum Internet has four speed tiers which include:
- 400 Mbit per sec
- 300 Mbit per sec
- 200 Mbit per sec
Mobile and Voice:
The Optimum company offers mobile services through Altice Mobile, a Mobile Virtual Network. Optimum operates on the AT&T and T-Mobile cellular networks. It offers VOIP telephone services, also known as Optimum Voice. It provides services through the use of a telephone cable modem.
Optimum Internet Deals For Existing Customers
Promotional deals for existing customers are not displayed on the official Optimum Internet website. To get a discount on your Optimum Internet plans if you are an existing customer, you will need to call Optimum Internet customer service to negotiate a discount.
You can contact the team at Optimum Internet at (888) 276-5255, or contact the Optimum Retention Department at (877) 936-4778 to ask for a discount.
If you don’t get any luck arguing with the person at the customer service for a discount, try saying the magic words, “I’m thinking about cancelling my Optimum Internet plan” or “I’m going to cancel my Optimum Internet plan.” You could also ask to speak with a manager to get a bigger discount since they are authorised to override the system and provide much higher discounts.
Optimum Packages for Existing Customers
It is critical to conduct research in order to obtain a better package from Optimum as an existing customer. Is your Optimum bill higher than what they’re offering now? The cheapest Optimum internet plans are $40 per month, and the most expensive are $80 per month.
If you’re paying more than that, you can get a discount to get back to that price. Optimum, like many other service providers, offers introductory pricing when you sign up. It then significantly raises your bill after your “discount” expires.
If you decide to leave their service, they will gladly reinstate you at the previous rate. Most customers simply do not consider significantly lowering their bills to allow Optimum to get away with this behavior.
How to get a promotional discount from Optimum Internet if you are an existing customer
To ask for a promotional discount from Optimum Internet if you are an existing customer, you’ll need to contact Optimum Customer support. All you need to do is call them and ask for ways in which you can save up on your monthly bill.
In case they have an ongoing promotional offer, they will provide you with the discount. In case they don’t have an offer for you, or you don’t think the discount is good enough, mention this to the customer support executive and hint at cancelling your plan by asking to be transferred to the cancellation department.
This usually does the trick as asking to cancel your plan triggers them into “customer retention mode” which will help you get a discount.
The majority of Optimum savings are 12-month promotional discounts, but they do occasionally offer lifetime loyalty discounts. If you’ve been a customer for a while and there’s been a lot of competition in your area, you’re more likely to get these discounts.
You don’t have to give up any of your current services in order for these discounts to apply, but if you’re willing to change your plan slightly, you can save even more. Optimum does not require you to sign additional contracts in order to secure the savings you have negotiated. Make sure to obtain a reference code or have one texted to you. If your promotion does not apply by the deadline, you will be eligible for a $50 one-time credit for your inconvenience.
Discount through Affordable Connectivity Program (ACP)
Another great way to get discounts on your Optimum Internet plan is through the ACP or Affordable Connectivity Program.
The ACP, or Affordable Connectivity Program, is a federal government assistance program that assists low-income households in gaining access to reliable internet services while also providing free devices such as smartphones, tablets, and laptop computers. If you qualify, you could receive a free smartphone, tablet, or laptop, as well as subsidized monthly internet bills.
If you meet the program’s requirements, you could save up to $30 on your monthly internet bill. The discount was previously $50 per month, but it is now $30 per month and is more permanent. To be eligible for the $30 discount, you must meet one of the criteria.
If you qualify for the Affordable Connectivity Program, simply contact Optimum Internet customer service to guide you through receiving ACP benefits.